Booking Terms and Conditions
These Booking Terms and Conditions ("Booking Terms") govern the online booking and appointment scheduling services provided by Nathans Barber Group Limited ("Nathan’s," "we," or "us"). By accessing our online booking platform and making an appointment, you agree to comply with these Booking Terms. Please read them carefully before making a booking.
1. Appointment Booking
1.1 Online Booking: Appointments can be booked through our online booking platform available on our website or designated mobile application.
1.2 Personal Information: When making a booking, you must provide accurate and up-to-date personal information, including your full name, contact details including but not limited to your email and mobile phone number, and any other information required to complete the booking process.
1.3 Terms & Conditions: When completing your booking you understand and accept that our Terms & Conditions, Refund Policies, Club & Club Plus Membership Terms, Fair Use Policy, Privacy Policy and these Booking Terms all Apply in full without exception.
1.4 Confirmation: Once you have successfully booked an appointment, you will receive a confirmation via email and/or SMS, including the appointment details, date, time and location of your appointment. Please note that when booking with us you acknowledge and accept that we operate a cash-less business. We only accept card payments from major providers. You will be required to settle your bill using cashless means. We only accept payment by VISA, V-Pay, Mastercard, Maestro, American Express, Apple Pay and Google pay.
2. Cancellations and No-shows
2.1 Cancellation Policy: If you need to cancel or reschedule your appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to offer the appointment slot to other clients.
2.2 Penalties: In the event of a no-show or failure to cancel or reschedule an appointment within the specified timeframe (24 hours), you will be charged a £5 cancellation fee for each and every appointment that is missed, unused or where late arrival causes us to mark the appointment as a “no-show”. You hereby agree, accept and confirm that a “no-show” is determined by us at our sole discretion and charged for accordingly. Should the Client repeatedly no-show or cancel appointments they may be restricted from making further bookings or we may require full prepayment for any and all future appointments.
3. Late Arrivals
3.1 Punctuality: We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, if you arrive late, your appointment may be shortened or rescheduled to the next available time slot or marked as a no-show a cancellation free applied and service refused. 3.2 Waiting Time: If you arrive late and your appointment cannot be accommodated, you may be required to wait until the next available appointment. In such cases, you will still be charged for the original booking.
4. Service Satisfaction and Escalation
4.1 Service Levels: We strive to provide high-quality haircuts and grooming services. If you are dissatisfied with the service performed by your barber, please notify us immediately by emailing info@nathansbarbers.com.
4.2 Liability Waiver: The barbering services, including but not limited to haircuts, shaves, beard trims, and any other services provided by us to you at, on or around our locations are services provided and/or carried out at your own risk. Nathans Barbers Group Limited and its employees, officers, directors, agents and/or barbers shall not be held responsible or liable for any adverse outcomes, accidents, injuries, infections, or damages that may occur during or after the provision of these services and you agree to waive your rights to claim for any damages, losses, or any other adverse outcomes as a result of your use of the services. Furthermore, you agree to divulge to your barber before any services are provided any allergies, conditions (whether medical, physical, mental or otherwise), aversions and any other issues or challenge faced by you that may affect the provision of the services or cause you issue as a result. You accept it is your responsibility to inform your barber in advance of the service being provided.
4.2 Escalation Process: To address any concerns or complaints, we have implemented a simple escalation process. You may escalate your issue to the management team, who will review the matter and make a final decision which you hereby agree to be bound by.
4.3 Management Decision: The decision made by the management team is final and may include actions such as a complimentary service, partial refund, or any other resolution deemed appropriate. No refunds will be issued unless at the sole discretion of management and your Statutory Rights are unaffected.
5. General Provisions
5.1 Modifications: Nathan’s reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website.
5.2 Statutory Rights: These Terms do not affect your statutory rights as a consumer.
5.3 Governing Law: These Terms shall be governed by and construed in exclusively accordance with the laws of England, without regard to its conflict of laws principles.
5.4 Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Please ensure that you have read and understood these Booking Terms and Conditions before making an appointment. If you have any questions or concerns, please contact us for further clarification by emailing info@nathansbarbers.com.